Questions & Answers

Studio One 2 Randomly Stops Recording.

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asked Aug 3, 2017 in Studio One 2 by brandon033 (150 points)
I have a Dell Laptop with the following specs...

- i7 Processor

- 16GB RAM

- External Hard Drive For Saving Music

- 256GB SSD That Program Is Installed On.

I found this link (http://support.presonus.com/hc/en-us/articles/210046153) and went through the entire process trying to resolve my issue. I was able to reduce the CPU usage to only 5% and I'm still having problems. I'm not convinced the problem is related to the CPU usage. I cant record for longer than 30 seconds to sometimes 2 minutes with an interruption. Is there anything else that's not mentioned in the previous link that could be the issue? I had Studio one on an older Dell laptop with a it ran fine. Now I have a Studio One 2 on my newer laptop and I cant record anything without running into this problem.

1 Answer

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answered Aug 3, 2017 by PreSonuSupt4 (154,070 points)
 
Best answer
Hi Brandon,

If the tech support articles referenced earlier didn't help, please create a support ticket so that a support representative can get into more detail and work with you towards a solution.  If you submit a support ticket please attach an NFO file as outlined below.

To access your PC’s System Information on Windows 7
1. Click Start > All Programs > Accessories > System Tools > System Information
2. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to the support ticket.

To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save...", save this file as a .nfo file format and rename the file your name and attach it to the support ticket.
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