Questions & Answers

Sierra high 10.13 studio one 3 crash!! Help

0 votes
asked Sep 27, 2017 in Studio One 3 by monterorecords (150 points)
When i  click the app to open studio one....

Take me out of the program!!!!!

1 Answer

0 votes
answered Sep 27, 2017 by brianmeisner1 (137,610 points)
Best answer

You will want to remove the app from your Applications folder and download version 3.5.2 from your account.  It is under My Products>Software>Studio One 3.  If the problem persists, you will want to try removing your settings.  Here are instructions:

  1. Quit Studio One

  2. From the Finder toolbar, click Go, hold Option, and click Library

  3. Open Application Support/PreSonus Software/Studio One 3

  4. Copy the contents of the folder to a folder on your desktop for use as a backup.

  5. Delete all files and folders except for the user.license file

  6. Launch Studio One 3 and test for this issue again. If the problem still exists, please feel free to copy your settings files back over from the backup you created in step 4.

*If you are missing any Sound Sets after doing this, simply go to Documents>Studio One>Sound Sets and double-click one of the files.

If you still continue to have the issue, you will want to log into your account and click on "Support" to log a ticket.  Please copy/paste the crash report into your ticket.