Questions & Answers

New Audiobox iTwo Studio - Unable to register

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asked Oct 24, 2017 in AudioBox Series by eugenemeyer (160 points)
Just bought a brand new Audiobox iTwo Studio. Trying to register the hardware fails with invalid serial number. I checked all the numbers, both on the bottom of the unit and the registration leaflet. I also checked to type the code correctly multiple times. Same error. Anybody else experience this issue ?

5 Answers

0 votes
answered Oct 24, 2017 by fletcherwatson (180 points)
I have exactly the same problem, invalid serial number.  I also have another account with another AudioboxiTwo and I tried that serial number, which has been previously registered and I would have expected an error that the unit has previously been registered but in fact it gave me the invalid serial number error.  I am suspecting and internal site error.
0 votes
answered Oct 24, 2017 by amratef (140 points)
I have the same issue with my Audiobo USB 96 interface, hope they fix it soon enough.
0 votes
answered Oct 24, 2017 by mikemcg (140 points)
I am in the same boat with an audiobox itwo which I purchased today for a friend.  Not able to register or download drivers, so unable to show off its capabilities.
0 votes
answered Oct 24, 2017 by fletcherwatson (180 points)
After posting here I raised a support ticket and apparently there was a problem with the registration process.  My box is now registered.  You could try registering now and if it still fails then raise a ticket with support. That worked well for me.
0 votes
answered Oct 25, 2017 by eugenemeyer (160 points)
So it seems they had an issue with the registration servers. They actually registered my device now and I am up and running.

Enjoying my new toys !

Thanks for the support guys.
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