Questions & Answers

Audiobox 1818VSL keeps turning itself off and on.

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asked Oct 25 in AudioBox Series by soadek (150 points)
Hi!

I recently tried to update my 1818VSL firmware and it suddenly turned itself off on its own. After that I get an error that the device is disconnected. It happens every time I try to do the update and also when I try to play Rocksmith 2014. Which is really weird.

The strange thing is - I can listen to music and also record everything normally on Studio One (MIDI or audio). It's not much of an issue but I've got an evergrowing collection of songs in Rocksmith and I really enjoy playing along to some music.

Additional info:

Windows 7 64bit (now updated to 10, same problem)

Tried different USB ports, even borrowed my fathers laptop. Same thing.

It was running fine for over 3-4 years on the same setup.

Thanks in advice for any help.

Cheers,

Karol M

1 Answer

0 votes
answered Oct 27 by Jamesrhone1 (153,640 points)
 
Best answer
Thank you for contacting Presonus Technical Support. Sorry to hear about the recent issues you have been experiencing.

Please create a ticket to technical support. This is going to require more information than the Answers system is designed for.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new

Thank you for your patience.
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