Questions & Answers

Quantum Not connecting

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asked Nov 3, 2017 in Thunderbolt - Quantum by PresonusAaron (340 points)
ASrock 7270 Gaming K4, 16GB Ram, AsRock TB 3 AIC, Win 10 64-bit, Startech 3TB to 2TB adapter

This is a brand new install.  I can't get the Quantum to be seen in the UC show all devices is grayed out, from the TB software on the computer I can see that the quantum is connected, but on the quantum the power button is red and the front panel tb light is blinking blue.  I have connected a tb cable to the quantum to the startech adapter then to the AIC on the computer.  I have updated to the latest BIOS and TB software.  What's strange is when I boot the computer the quantum light will blink blue for a few seconds then go red.  Any ideas on what I can try?

Thanks.

2 Answers

0 votes
answered Dec 29, 2017 by stevenbranon (150 points)
On mac I am having the same issue and have had no help on how to fix it. 1,000 dollars in the crapper at the moment I have a nice looking interface that is worth nodda anyone fixed this yet< I am using High Sierra
–1 vote
answered Nov 3, 2017 by PresonusAaron (340 points)
Ok I figured this out, in the sys tray right click on the thunderbolt icon, choose settings and check Only allow Thunderbolt devices that have been certified for PC.  After that the quantum showed up in the UC.  Hope this helps.
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