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Why can't I get sound out of my HP4?

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asked Nov 4 in PreAmps, Signal Processors and Monitoring Hardware by marcuseng (120 points)

This is my setup:

Computer - MSI GL62 QD

OS - Windows 10

Audio Interface - Audient iD14

DAW - Reaper

No monitors connected and my guitar is plugged straight into the interface, using Bias FX for effects if that makes any difference.

I want to be able to control separate headphones for listening when I record more than just myself. Also for showing other people my work.

I run balanced cables from the speaker output of my interface to the input of the HP4, as suggested in the manual, but I still get no sound from the headphone jacks. Sound still comes from the headphone jack on the interface, so I wonder, is there a specific setting I have to activate for the HP4 to receive signal? This is my first attempt at home recording, so I have no idea what I might be missing.

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