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Upgraded from Producer 2 to Professional 3: Continues to Prompt for Product Key...

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asked Dec 7 in Studio One 3 by replicant (120 points)
...even though, according to my product page, it's been activated. I keep getting a "not a valid activation code" message and have yet to see the license agreement window. I purchased the upgrade directly from Presonus. I've made sure that I have the latest updates for Studio One 2, and I've uninstalled and reinstalled the upgrade several times but still get the "Your trial period is over" and "Studio One Activation" windows when I try to run SO3. I can't find any information about not being able to use an activated product, and "Do you still need help with this?" is the only response I've received from support. Has anyone else had this kind of problem? I'm using a Mac Mini late 2012 running 10.12.6 (Sierra)

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