Questions & Answers

Old Drivers

+1 vote
118 views
asked Dec 18, 2017 in AudioBox Series by sethprozinski (130 points)

Hey, can I just have a copy of the old program that connected the AudioBox iTwo to my PC (Windows 7, 64 bit) ? The old program, before Universal Control, worked absolutely fine, and I recorded with it quote a bit.

but uninstalling the old program & "upgrading" to Universal Control led to:

  • Computer failing to recognize AudioBox, computer displaying errors with the drivers of the audiobox when recognized
  • 5 hours of troubleshooting with no results whatsoever
  • 2 dozen guides on how to treat possible issues, with no results,
  • probably a dozen Reinstalls and uninstalls, including ones where i went to and deleted files in 'appdata' and 'prefetch' folders as recommended by the official Presonus answers, with no results
  • I also switched off between different lengths of cables, with, you guessed it, no help

2 Answers

0 votes
answered Dec 30, 2017 by sylvainmartineau (150 points)
edited Dec 30, 2017 by sylvainmartineau
Hi!

- Same issue here (AudioBox-22VSL). Work fine before the update, and now it's crash 2-3 time each day (I tried reinstalling guide, change the USB port etc.) and I also need access to the "old" versions of the drivers (I don't know witch one exactly, but one before the "Universal Control"), for Win 7 64-bit

- Also, I can't registrer the product online to contact the support, it's said the ID is not valid (it's the number under the Audiobox).
0 votes
answered Jan 10 by lonniebyrnside (200 points)
Were you able to figure out a solution? I am having a similar issue:

http://answers.presonus.com/24157/lights-audiobox-itwo-are-lit-and-isnt-recognizing-the-device
...