Question

I bought a used 16.0.2 and I'm finally getting around to using it for recording. i wanted to get the virtual studio live software, but I need to register the mixer to do so. Problem is the previous owner already did. Is there a way to transfer the registration to my account?

Answer 1

The solution is as follows:

1. Open an account (you can then also open a ticket). Include explanation of your desire to re-register as new owner.
2. Include a copy of the hardware serial number and purchase receipt.

That should get you some assistance. If not, chime back in.

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Answer 2

I had the same issue with a "B-Stock" Studiolive 24.4.2 mixer.

It was resolved within no time by PreSonus as described below.