Question

Hello,
I bought a copy of PreSonus Studio One Artist 2 four years ago. I had to reformat my compter due to technical issues, and now I can't activate my licence anymore.

Here's what is says: Oops! We've encountered an error in your login/email credentials. We're working on a fix, meanwhile go to this link to find out how to solve it on your own.

There is no error in my login/email credentials as I can login on the PreSonus website.

Anybody has a clue of how I could make it work again?

Thanks in advance!

PS: I have tried to go to the provided link, however it hasn't helped me.

Answer 1

If you are working with Studio One 2 Artist, you will need to install the latest version, 2.6.5.  You will want to log into your my.presonus.com account and go to My Products>Software>Studio One 2 Artist to download the latest version.  Double-click the installer to install.  Once you are updated to the latest version, try activating once more.  Try using the email address that is associated with your my.presonus.com account and not your user name.  If you continue to have an issue, you will want to submit a support ticket from within your my.presonus.com account under "Support."

If you would like to try doing an offline activation, here is a link to a kb article that explains this process.

http://answers.presonus.com/563/activate-copy-studio-version-not-have-internet-connection?show=563#q563