Questions & Answers

Can't Access Mixer Window in Universal Control

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asked Dec 21, 2018 in AudioBox USB by jamesconnor3 (120 points) 1 flag

Hello. I'm on Windows 10 and I've installed Universal Control for my Audiobox USB96. An image of the Audiobox device appears at the bottom of the Universal Control window. But when I click on it, the mixer window doesn't open. I was able to find a post on the same issue with another PreSonus device, but there does not seem to be a solution there.

I've uninstalled and reinstalled Universal Control several times to no avail. I click on the image of the device and nothing happens. Any ideas? I'm ready to return the device.

Image of the window below.

6 Answers

0 votes
answered Dec 22, 2018 by manfredlang (250 points)
Hi, what happens if you hover your mouse over the taskbar icon of UC? Can you see the AudioBox?

(Sorry if that's a dumb idea and you knew this anyhow, I had happen similar things with some windows were invisible because they were moved out of the monitor - or placed on a second monitor which was switched off).
0 votes
answered Jan 17, 2019 by Marcio Castiga (140 points)
I have the same problem. :(
0 votes
answered Mar 29, 2019 by calvinaquino (140 points)
Did you get any answer to this? I also have same issue (though on Studio 26c). I raised a ticket but thought I'd check if anyone already has answers.On MacOS Mojave. Thanks.
0 votes
answered Oct 15, 2019 by michaelsauber (180 points)
I have the same issue with my Studio 26 C ....I also can't get any sound from my guitar. This is supposed to be for beginners, but I can't find anything anywhere showing step by step how to run this garbage. I have 2 weeks left to return this and I will as defective if I can't get any support from Presonus.
0 votes
answered Feb 15 by martinmartin16 (140 points)




Same here, on AUidobox itwo.  It was working perfectly before I updated Universal control and firmware. WOuld like to downgrade, but there is no link to legacy. Please guys, cmon . . . . . .    This is really annoying and seems nobody from Presonus cares

0 votes
answered Mar 23 by nicolsspencer (140 points)
No answer, no support from Presonus
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