Questions & Answers

Pads do not change colour/ turn off while using in Studio One (v4)/ Pad-colour is non-responsive

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asked Jan 10 in Atom Pad Controllers by bjoernbraunschweig (150 points)
Hello everyone,
I recently bought an ATOM-Midi-Controller and was very happy with it. For a few hours. After a while the pads did not change colours anymore. Neither when I went into sequencing mode, normal editor-mode nor did they light up in different colours, when changing sets in Impact XT. When a set is changed, the main 16 pads simply turn off (colourwise, not anything else [I think]). Also do the pads - none of them - respond to touch by a slight change of colour intensity as they did, when I first used the ATOM.

I tried deleting the settings files (appData -> roaming and so in), I tried reinstalling StudioOne, reinstalling Universal control... When StudioOne starts, the light on top of the ATOM turns from green to blue. So far it does what it should. But the lights of the 16 pads also turn off (as described above). When I go to "Studio One" -> "settings" -> "external hardware" and reconnect the atom, the lights do light up, but they stay in whatever mode they are in at that moment. When changing between editing, sequencing or the midi-Input via Impact XT, they simply turn off again.

No one else ever seemed to have had this problem, since I can't find any forum-thread/-entry with even a remotely similar problem. It is driving me mad. I am quite close to returning it, since it seems to be hardware related. If you have any idea, whatelse I might be able to do, to get the ATOM to do, what it should, I would be really, really happy to hear about!

Thank you so much in advance!

All the best

PS: When I close Studio One, the ATOM goes into a kind of colourchanging frenzy... It seems as if it is going through every change it forgot to display before.

PPS: Using Studio One 4 Artist Edition on a Windows 10 64-Bit, Lenovo Yoga, All Drivers, Firmware- and Software-Updates have been made and are up to date

1 Answer

0 votes
answered Jan 11 by oscargarza3 (3,400 points)
Best answer
Hi, please make sure that USB connectivity is not being interrupted by any other device. If you haven't tried already, make sure that ATOM is the only thing plugged in via USB and check to see if it works. Alternatively, you can try using a USB hub. Depending on the computer, a hub can sometimes help to fix any connectivity issues.