Tech Support is available from 9 am to 5 pm, Monday - Friday, Central Standard Time (CDT).
If you are trying to reach us by ph, 225-216-7887, you will need to call during these hours of operation.
If you are attempting to contact Tech Support after hours, please fill out and submit a Support Request by here:
https://my.presonus.com
• Log into your user account.
• Once logged in to your account, there is a section called "Support", this will have a "Create Ticket" button on the far right. Click this button to create your support ticket PAE Tech Support. Typically the turn around time for an email is less than 24 hours, unless you have submitted the ticket over the weekend. We respond to each email ticket in the order that the ticket was received and we strive to respond to them in less than a 24 hour period.
If you live outside of the United States and need to speak some on the phone, you can always contact the local distributor in your country or call direct into the States. Please check the following link and note the listing for the International Distributor in your country.
- Internal Distributor List
