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Where can you find the "activation code" for a transferred Studio One Artist license?

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asked Sep 25 in Customer Account Portal by alberttucker (120 points)
I recently sold SO4 Artist to someone online as it came with my Atom and I already have SO4 Professional.  The person has set up a presonus account and I transferred the license including paying the transfer fee.

However, they are saying they can't find the activation code?  I would have assumed it was just the product key but maybe I'm wrong here?  It seems like they might not be extremely tech savvy but I obviously can't look at anything for them as the license is already transferred.

Any help appreciated!

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