Why cant I get a signal from my AR16 USB mixer to my computer?

asked Oct 3, 2019 in Studio Series USB Interfaces by andrewdoe (200 points)
edited Oct 5, 2019 by andrewdoe

I have tried everything and cannot get my newer hp laptop with Windows 7 to recognize the AR16 USB mixer. I know the cable is good, windows has the most recent update, the USB drivers are all updated. I have reinstalled, tried everything obvious and read everything online that there is about this. I cannot get a signal from the mixer to my laptop and I dont understand why. The only explanation I can think of is the USB port is defective on the mixer. Anyone else have this problem? I have uninstalled and reinstalled Universal control over and over. Nothing works.

4 Answers

answered Oct 4, 2019 by wahlerstudios (105,350 points)
selected Oct 7, 2020 by jonnydoyle

answered Oct 5, 2019 by andrewdoe (200 points)

I have installed, uninstalled and reinstalled universal control over and over. Like I said i tried EVERYTHING that is obvious. What I dont understand is the Universal control doesnt even seem to be the right one. I click where it says "demo" and it brings up two mixers that I dont own. I click on the OSCI info and it scans for 1394 controller host arms. Why would it do that?? This is run off a 2.0 USB. There is no 1394 port on my laptop. Its almost like the Universal control 3 is all ****** up and for the wrong mixer. I have tried downloading and installing the AR16 USB Universal control over and over. This makes no sense. I get nothing, no signal at all. I even bought another 2.0 USB cable. Ive been trying to figure this out for 2 weeks for hours and hours each day. I have tried calling the company, they made my wait 30 minutes on hold then told me to leave a message which they didnt reply to.

answered Oct 2, 2020 by ZiggyDude (1,020 points)

answered Oct 7, 2020 by jonnydoyle (403,520 points)

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