Question

When I plug my new Presonus iTwo (from the Device  USB port on the back of the iTwo) into the usbC of my Galaxy S10e model SM-G97OU (running software version G970USQS4ETJ2), and try to video record with the phone's default camera, the camera uses the internal mic and ignores the iTwo. The cord has been tested and works.
I also downloaded One Camera and got the same result.

I can't find any settings on the phone to get it to switch from internal mic to the iTwo.

I did find a setting for external mic in Open Camera, but again, the video recording ended up with the internal mic despite setting it for an external mic.

Am I supposed to go through the headphone jack instead of the USB C, and if so, what kind of connections do I use?

Thank you.

Answer 1

Dear [ellendehm], 
Thank you for reaching out with your inquiry about getting the Audiobox iTwo to work with your Samsung Galaxy S10e. We understand the importance of seamless compatibility, and we're here to provide you with detailed steps to ensure a successful connection between the Audiobox iTwo and your device.

Firstly, ensure that you have the necessary cables and adapters to establish the connection between the Audiobox iTwo and your Samsung Galaxy S10e. The Audiobox iTwo typically uses a USB connection, so you'll need a USB OTG (On-The-Go) adapter to connect it to your phone. This adapter allows you to connect USB peripherals, such as the Audiobox iTwo, to your Android device.

Once you have the USB OTG adapter, connect the Audiobox iTwo to your Samsung Galaxy S10e using the USB cable that came with the Audiobox. Ensure that the connections are secure to avoid any potential issues during operation. Once connected, your Android device should recognize the Audiobox iTwo as an audio interface.

Next, check the settings on your Samsung Galaxy S10e to ensure that the Audiobox iTwo is selected as the default audio input and output device. Navigate to the Settings menu, select Sounds and Vibrations, and then Audio settings. Here, you should be able to choose the Audiobox iTwo as the preferred audio device. This step is crucial to ensure that audio signals are properly routed through the interface.

It's also recommended to download any necessary drivers or companion apps for the Audiobox iTwo on your Samsung Galaxy S10e. Visit the official website of the Audiobox iTwo or the app store on your device to find and download any required software. Installing the latest drivers or apps ensures optimal performance and compatibility between the audio interface and your Android device.

In summary, to get the Audiobox iTwo to work with your Samsung Galaxy S10e, make sure you have the necessary cables and a USB OTG adapter, securely connect the Audiobox iTwo to your phone, check and adjust audio settings on your device, and download any required drivers or apps for optimal performance.

We hope these detailed steps help you successfully set up your Audiobox iTwo with your Samsung Galaxy S10e. If you encounter any issues or have additional questions, feel free to reach out for further assistance.

Best regards, [teknopediia]