Questions & Answers

Studio One 5 Sphere won’t open Atom SQ, FaderPort 16, or Console 1 and freezes when opening any old or new song

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asked Dec 6, 2021 in PreSonus Sphere by billmcmanus (220 points)
Tech support offered one observation and closed my ticket, and that was that OneDrive was running and they asked if I have songs saved there. I don't see what that has to do with anything, but I pointed all my song and file Locations back to my C Drive, to no avail. I feel like I have to completely remove Sphere and Console 1 and start from scratch. I have been a user for a year and a half with no problems whatsoever, that is until now and these problems are catastrophic. I am unable to use my studio. Any suggestions would be greatly appreciated.

1 Answer

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answered Dec 18, 2021 by markadamczyk (440 points)
I hope you solved your problem freezing problem long before now, but I will add I had a freezing-at-startup problem caused by an older unsupported plug-in. Just getting it out of the way solved the freezing. There are ways--safety options--to start S1 without loading plug-ins, and more logging during startup, to help narrow things down to a solution. (To start S1 with safety options, hold down <shift> when starting S1.)
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