Questions & Answers

billing information

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asked Jan 3 in Studio One 6 by dimitrisnatoulis (130 points)
What do I need to do to upgrade my billing information? I ve been trying to change my card number for some time now. At the Plan page there is nothing I can clic on exept the cansel membership option. I have a few day left and my membership will be end automaticaly.

1 Answer

0 votes
answered Jan 8 by normanriley (5,530 points)
I would have thought this problem would be fixed by now, but apparently it is not fixed.  Evidently, Fender has no intention of fixing it.  Why do I say this?  Because I contacted Fender about this problem way back in September 2023.  They said my account was in "mid-migration" to a new payment processor, and that "until a payment is processed, you will not be able to change the card on file.  You will need to resubscribe when your current subscription expires."   I replied that this was very disappointing, and that I would have supposed Fender would work harder to retain its S1 legacy customers.  I asked whether my content (e.g., downloaded sample packs) would be lost when I resubscribe but I received no answer to that question.
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