- Recent questions and answers in MyPreSonus Questions

error al actualizar archivo de master

Sat, 10 Aug 2024 21:20:00 +0000

al mandar un archivo a masterizar me marca un error

"los siguientes archivos no se pudieron actualizar"

como solucionar el problema?

How can I transfer my presonus studio one from one computer to a new one?

Fri, 09 Aug 2024 11:45:33 +0000

I would think that I could download everything on the new computer, but the product key will not download again. Please help.

Update Firmware of revelator

Sun, 04 Aug 2024 15:18:13 +0000

The firmware for Revelator Microphone cannot be updated.

Every time I try to update, it says it's not connected to the device.

Answered: I can not regist my product.　製品登録ができなくなりました。

Sun, 04 Aug 2024 10:19:22 +0000

Same as mine. Please, someone give us a solution to this problem.

Answered: Can not locate the serial number for the PD-70 mic?

Thu, 01 Aug 2024 17:08:59 +0000

In my package there was a paper titled "Register online ..." there was a bar code with an alphanumeric code below it. I entered this code, and it worked.

Answered: Eris 4.5 BT has hissing noise only with power cable connected!

Tue, 30 Jul 2024 02:38:35 +0000

I bought a paid of Eris 4.5 speakers about two years ago and right as the warranty expired they started to emit a static noise from the volume knob, when i turned the volume knob to increase the volume there was a static crackling sound then it would stop. Shortly after that i noticed that the power would take about 10 - 20 seconds to start up and there would be no sound until the speaker powered up and the blue light came on, this got longer and longer over the next couple of months until the speaker would not power up for over one hour after turning on.

I took the speakers to get fixed and they are working ok again. However these speakers have always had an issue with any TRS cables plugged into the back, even if i just plug the cables into the speakers but dont plug the other end of the cables into anything else like a mixer, they start to emit a pretty loud hum.

I though that this was an issue with my ********* mixer, so i started unplugging the cables from the mixer when i was not using it, but leaving the cables plugged into the back of the speakers, but i still get this pretty loud hum like static build up with just the dead cables plugged into the back, the noise stops when i unplug the cables from the speakers.

It seems like its some kind of ground loop, but its odd because i did not use the mixer with the cables into my speakers for weeks now, so its obviously an issue with the input for these speakers.

Answered: Dónde puedo conseguir el cable mini xlr para hp2?

Fri, 26 Jul 2024 13:56:25 +0000

I recently visited Phone Repair Glasgow for a phone issue and was very satisfied with their service. The repair was quick, the staff was welcoming, and the cost was fair. It’s a top choice for anyone in Glasgow needing phone repairs. Highly recommended! https://phonerepairglasgow.co.uk/

Wondering how to obtain M10 fly point speaker mounts, what they look like and how much do they cost ?

Thu, 25 Jul 2024 22:19:39 +0000

I understand these can be used for flying these speakers (ie the Air 10, 12 and 15) in various installed applications. I can see the screw hole for mounting purposes but can't seem to find any other information on this part needed. This would be helpful information as I work for a local dealer of this brand of speaker.

Problem with istalling universal control on windows

Tue, 23 Jul 2024 13:39:53 +0000

as soon as i instal universal control it says to me that it needs windos 10 or 11 to get installed. the problem is that i already have windows 11.

Mic’s intermittently dropping out for approximately 2 seconds?

Mon, 22 Jul 2024 15:25:49 +0000

Studio live 32S with Stagebox installed over 7 months recently experiencing mic drop outs

HD10BT headphones stopped working

Sun, 21 Jul 2024 12:39:05 +0000

The volume and On/Off buttons on my PreSonus HD10BT headphones have suddenly stopped functioning. As a result I'm unable to turn the headphones off (they're currently in On mode), nor can I connect to a device via bluetooth.

I can get an audio output via a wired connection, and the sound cancelling switch still works. The charging light indicates that the headphones are taking a charge.

The headphones have not received any damage or been stored / used in unadvised conditions.

The headphones were purchased in May 2023 so I do not expect them to malfunction just ofter one year. Has anyone else had this issue?

Answered: Will Sales ever respond to emails or "as promised" from the contact tel. line

Tue, 16 Jul 2024 14:23:30 +0000

not a real answer, other than to say that I've given up on this forum and have found more help over at https://forums.presonus.com/viewforum.php?f=151

Answered: is it possible to add sound adjustment on the output to the relevator io24 ?

Tue, 16 Jul 2024 04:24:53 +0000

The default feature of the dial on the io24 is to control the output level going to monitors (for example). The io24 let's you choose one of three built-in EQs, or did you just mean you'd like them to add a basic EQ as well?

No sound over optical in out on presonus quantum hd2

Sat, 13 Jul 2024 07:51:02 +0000

No sound over optical in out on Presonus quantum hd2. pls help

Answered: Plugin Alliance - Brainworx bx_opto, SPL Attacker, Maag Audio EQ2 - code not valid?

Wed, 10 Jul 2024 18:11:40 +0000

Hey guys I wrote to https://legacy.presonus.com/support from my.presonus account. They just replied with a new code, plugins activated and working fantastically!

Solution for Bluescreen on StudioLive 16.4.2

Thu, 04 Jul 2024 16:46:10 +0000

Big problem with the device: StudioLive 16.4.2 AI

Yesterday our mixer was still working, but today it has stopped working for no reason.

The only thing that is ringing is the screen in blue.

Various attempts have been made. Unfortunately, we have not found the correct instructions.

I hope someone can help us with this problem.

Thank you in advance for your efforts!

Best regards
Giorgio

One of my channels disappeared

Tue, 18 Jun 2024 22:31:23 +0000

We are running Q-mix and have two channels that randomly combined into one and now we don't know how to split be back into two different channels again. The channel that controlled the computer combined with one of the microphone channels.

Answered: Please offer customer support over the phone

Thu, 06 Jun 2024 23:03:43 +0000

For businesses with global operations, VoIP offers significant savings on international calls voip service. Some providers even include international calls in their standard plans.

Trying to load and open software for Audiobox iTwo and an iMac

Tue, 04 Jun 2024 20:58:49 +0000

Dear Sirs,

I have a Audiobox itwo that I bought 6 years ago and have never used. I am running a iMac 10,12,6 Sierra.

I was unable to continue my efforts to record for a while and would like to get things rolling again.

I cant seem to figure out how or what software to use, install, open.

Please help,

Gary Mach

Stream Mix does not output.

Mon, 03 Jun 2024 15:17:05 +0000

I was using StreamMix on Discord. Using a fun pitch control program, I used Revelator Mic as input and output as Virtual output. Then I was using Stream Mix B as the Discord input.
Unfortunately, I reset the computer, downloaded Universal Control again, and set it up the same way, but Stream Mix does not output. Virtual A and B output sound normally, but I don't know why Discord input via Stream Mix is not possible.

제가 StreamMix 를 사용하여 Discord 에서 사용하고 있었습니다. 재미있는 피치조절 프로그램을 사용하여 입력을 Revelator Mic 를 사용하고 출력을 Virtual output 으로 출력했습니다. 그리고나서 Stream Mix B 를 Discord 입력으로 사용하여서 사용하고 있었습니다.
불운하게도 컴퓨터 초기화를 진행하고 다시 Universal Control 을 다운받고 동일하게 설정했는데 Stream Mix 출력이 안됩니다. Virtual A,B는 정상적으로 소리출력이 되는데 왜 종합적으로 Stream Mix로 Discord 입력이 안되는지 모르겠습니다.

Answered: Registering Used Products

Fri, 31 May 2024 08:39:19 +0000

How do you get to install FAT channel plugins on a used mixer you bought

I am unable to create a support ticket.

Mon, 13 May 2024 11:58:02 +0000

I am unable to create a support ticket because it says, "Please activate your account before creating a Support Ticket.", but I already have products registered and all. Please help.

Why am I unable to login to Presonus Forums or create any support tickets?

Tue, 07 May 2024 00:55:09 +0000

I tried to create a tech support ticket at https://my.presonus.com/support, but it tells me that my account needs to be activated. I then tried to login to https://forums.presonus.com/, but the login screen does not work.

I am able to access https://answers.presonus.com/ and https://shop.presonus.com/.

Any help would be much appreciated. I see the bottom disclaimer about tech support requests, but the tech support form literally does not work for me, so I have no idea what else to do.

How to change the sensivity with m7 micro and Audiobox usb96?

Fri, 03 May 2024 14:36:55 +0000

How to change the sensivity, that's only what I'm asking

m7 micro and audiobox usb 96

Drum Mic DM-7, serial number registering

Wed, 01 May 2024 09:51:30 +0000

Hello I am trying to register my Drim mics DM-7. I find (Iguess) the serial number 679454009259, but when trying the webside tell me that it's not a valid serial.

Is there a problem or do I use wrong number? ( I use the number un der the code bar which match the number on my delivery paper).

NB: I didn't find any other number anywhere ( a aprt of the part number)

Thanks for your help

I get asked several times to acknowledge privacy every time I login to mypresonus.

Wed, 17 Apr 2024 05:13:27 +0000

It is beyond annoying that I get asked three times to acknowledge privacy information EVERY time I log into mypresonus to check my open tickets. EACH time, I have to pick the slider to NOT have you sell my personal information. This is very concerning that you make it the DEFAULT to sell my info. The DEFAULT should be to NOT sell it. Plus, if I miss it ONE time, does that mean you are now saying I am approving you to sell it??? Thjis is very annoying, and doesnt give me much confidence that you are handling my information properly. This needs to change.

my 1824C DOESNT WORK!

Mon, 15 Apr 2024 06:41:26 +0000

since I´ve installed Sonoma 14.4. and actualized Logic Pro X, my Persons 1824-c just let audio in on a Plug connection, and with canon it doesn´t work! HELP PLEASE

Answered: How do I get rid of delay when trying to use an online amp through my Presonus Audiobox iTwo

Sat, 13 Apr 2024 00:53:56 +0000

You're recording? The problem is not your box. It's possibly either: (1) on the track you're recording to, click on the blue button (the monitor) to the right of the red record button; or (2) if you're talking about Ampire, check the delay setting on the pedalboard; or (3) your latency is due your device block size setting being too high. Go to "preferences" and then "Audio Setup."

Answered: Where I can renew my sphere order

Sat, 13 Apr 2024 00:30:21 +0000

Click on the three bars to the right of your avatar in your S1+ account. Go to "Membership & Billing."

aggregate device for Mac, Revelator mic and other usb mics?

Sat, 06 Apr 2024 02:05:10 +0000

so I have several usb mics and I have tried creating a aggregate device on my Mac to use the other mics as inputs on the daw studio one 6 but I cant get my revelator to work as a mic when I do it its only seems to be interested being the interface. is there a way we can update the mic and the software or firm ware so you can use it only as a mic with out the extra input and out put options I mean the easiest way would be like a competitor and use the input on two stereo channels and the output on another two completely stereo channels, creating the aggregate device needed to use the mic and any other mic or two of the same mics for podcasting,streaming, content creation, blogging and music production as needed. please consider using this and the features for an update in the firmware so the entire mic can be unlocked without having all the hoopla

Can the Presonus Revelator be updated in firmware to work on PS5?

Mon, 25 Mar 2024 18:32:02 +0000

The PS5 doesn’t recognize the mic as anything. It would be cool to use since it can store inputs and I can toggle through them on console. I have no technical knowledge but I just assume it’s because the mic is UAC2 and Sony only supports UAC1?

But is there anyway the Presonus Revelator could be supported on consoles?

Answered: No more sound coming out of HD10BT when on bluetooth

Fri, 22 Mar 2024 23:14:04 +0000

same happened with me. I paid so much for this piece of $h*t!

I think I'm going to have to throw this away!

What splitter do I need so I can connect an iPod mp3 player to HP4 input jacks?

Fri, 22 Mar 2024 18:45:58 +0000

What splitter do I need so I can connect an iPod mp3 player to HP4 input jacks?

Can the Presonus Revelator store voice changing presets such as Male to Female, Female to Male, etc?

Fri, 22 Mar 2024 17:41:18 +0000

I’m looking for a mic that can store on board effects to be able to use on consoles. Although not meant for this, can the Presonus Revelator store voice effects on board to switch with a button? Such as altering pitch to sound more like a child or other traditional voice effects found on dedicated voice changers? Or is that too out of scope for what can be done with the software to store on the Mic as presets?

qu'est ce que le code FF9-5-0044 (80004005) ?

Sun, 17 Mar 2024 16:41:28 +0000

Bonjour,

Quand j'ouvre cubase un message s'affiche disant

Pilote duplex integral direct sound ASIO

peripherique: SPDIF IN (studio 1810c)

code: FF9-5-0044 (80004005)

Info: Impossible d'ouvrir le peripherique

A quoi cela est du et comment regler le probleme svp ?

il m'est impossible de jouer un instrument ou sampler un vinyl

Merci

CoreMIDI crashes with GarageBand and Firepod

Wed, 13 Mar 2024 17:43:28 +0000

Hello Friends,

I have an old MacBook (mid-2009) that I modified with a 2 TB SSD, 2.13 GHz intel core 2 duo, and 6 GB of memory. I'm running the OS of 10.10.5 (Yosemite) and using Garage Band 10.1.6. I've got a Presonus FIREPOD using firewire. Please don't tell me to upgrade as I'll have to buy new hardware. I have a couple problems:

1)I get an error message when I start and quit Gargeband stating: "CoreMIDI quit unexpectedly while using the [Unknown Bundle] plug-in. This error started after I updated the Firmware on my Presonus FIREPOD, effectively making it a Presonus FP10.

2) Every time I open Garageband, I get a notice stating that "Garageband wants to install your download of instruments and sounds". When I click Install Software, I get a message saying "Required Software extensions are missing". If I click OK, I will be transferred to the PACE web site and an installer will be downloaded. This seems weird.

I have no MIDI devices connected nor have I ever. Any help would be welcome.

Thanks,
Mike

Studio One + Website/community: Ability to choose 2 languages

Sun, 10 Mar 2024 10:31:32 +0000

I love the appearance of the Studio One + website!

Many users can communicate in more than one language. Therefore, it would make sense if we could choose at least two different languages for the community area.

Tahank you, Gottfried

How do I download the drivers to Presonus Studio Live 16.4.2?

Sun, 03 Mar 2024 23:37:13 +0000

I'm having trouble location the drivers for Presonus Studio Live 16.4.2. Where can I have the drivers at to download? The mixer is hopeless with out it.

Trying use PS-49 with Reaper on Mac14.3.1

Mon, 26 Feb 2024 15:15:45 +0000

Im trying to use PS-49 with Reaper on Mac14.3.1. Reaper doesnt see it and the keyboard in on so Im not sure what is happening. Any suggestions?

Answered: Sub8 isn't working with Eris 3.5 - Audiotechnica LP60 - Am I doing something wrong?

Fri, 23 Feb 2024 16:45:38 +0000

You have no input signal going into your sub. Take the rca cables out of your satellite speaker inputs and plug them into the sub 8 rca inputs.

I didn't receive the activation link for my Presonus account

Thu, 22 Feb 2024 14:30:49 +0000

I already checked my spams and everything, I never received the activation link for MyPresonus account.

The sound quality coming from the headphone jack sounds muffled.

Tue, 20 Feb 2024 15:02:22 +0000

I am using a Presonus Studio68c. My headphone is Audio-Technica ATH-M40x. I am recording via Adobe Audtion. I am hearing that what I am hearing from the headphone port on the Studio68c sounds muffled but the recording I made sounds good. Has there been a case like this before?

Problem with updated third party plugins

Tue, 13 Feb 2024 21:40:12 +0000

When ever I update any plugin, the earlier version of that plugin that is already placed in a song doesn't work. It says invalid plugin. How do I fix this?

Answered: Redeeming my Studio Magic Plugin Suite

Mon, 12 Feb 2024 21:49:41 +0000

Did you get the plugins for free just because you bought the eris 3.5 ?

Studio One 3 Professional Does Not recognize Mackie ProFX 16v3 as an Audio interface?

Mon, 05 Feb 2024 15:20:52 +0000

I have a new Mackie ProFX 16v3 USB mixer and want to use it as an audio interface for Studio One 3 Pro. For starters, I have a fairly new PC with Windows 11. The laptop only has USB C connections. With that said, I have a USB hub (not powered) that recognizes the Mackie mixer because I downloaded the drivers that enable audio playback for iTunes on the laptop. How can i get Studio One 3 pro to recognize the mixer?

Can I record to iPad with Presonus to an okay quality? I don’t have a PC

Thu, 01 Feb 2024 02:28:30 +0000

Hi Every one, i only have an iPad and I have bought presonus to record. Do i use GarageBand. Or if I use Capture it’s only a basic recording.

Decentralized Hybrid Mixing Desk with 500 series slots idea

Mon, 29 Jan 2024 14:56:41 +0000

It could be a vision or an idea and really good one for a gear : "Revolutionizing Studio Control: The Future of Audio with Presonus DMU-500 (Decentralized Mixing Unit" Why decentralized? Because it could work collaboratively with other gear or independently, seamlessly performing functions during a session.

Envision a future where you will craft a cutting-edge studio control gear, the DMU-500, transforming your existing arsenal into a powerhouse of dynamic flexibility, seamless integration, and customizable 500 Series module slots. Picture having the freedom to plug in iconic flavors like SSL, Neve, Pultec, API, Maag, or any other favorite hardware, all in one centralized hardware hub.

The DMU-500, a Presonus Hybrid mixing desk, aims to revolutionize the studio control experience. This groundbreaking project will offer tangible knobs and faders, providing a physical connection that will bring a genuine smile to the user's face. As a decentralized mixing unit, it will encompass all Studio One control buttons, compatibility with fader ports, and full-size crossfaders, ensuring a comprehensive and intuitive control surface. The unit will boast flexible mode switching, supporting various audio formats such as 16-bit 44.1kHz, 24-bit 44.1/48kHz, and 32-bit floating point 96kHz/192kHz, delivering a high-quality mixing hybrid desk. (also I/O as much as need it)

What will set this gear apart is its unique ability to allow users to customize their equipment gradually, growing alongside their evolving needs and budgets. Musicians will be able to start with an essential build and expand gradually with additional modules for EQ, compression, and more, while the basics for essential operations will already be in place, including at least one substantial master fader. The dedicated frame for empty slots of 500 series modules will open up possibilities for users to curate a setup tailored to their preferences as music producers or engineers, ensuring longevity and relevance in a fast-evolving industry.

Imagine the comprehensive integration with Studio One Pro, possibly featuring its own AI assistant. This AI companion will cater to the user's needs, optimizing workflows for musicians, producers, and engineers. Picture problem-solving occurring in milliseconds, creating an environment where creativity and productivity will thrive. The DMU-500 is poised to be a game-changer in the world of audio production, offering limitless possibilities for the future of studio control. ( could be great for NAMM as a flagship product maybe?)

Answered: how do I play through Presonus Audiobox for live practice without using my DAW (Cubase)?

Sat, 06 Jan 2024 16:58:34 +0000

Which audiobox are you using? Is the problem to do with powering it without a computer, or needing the routing settings in the daw? I've heard that the audiobox USB96 can be powered via a usb charging block, no computer necessary. I don't know if the same is true for the Audiobox iTwo.

How do I set up my audiobox itwo on guitar rig7?

Thu, 04 Jan 2024 18:55:48 +0000

I can't figure out how to set up the presonus itwo. it's supposed to launch the universal control app when I connect it via wire right? it's not working. when I go to guitar rig and try to set it under asio I can't find the itwo device (im on windows)

Answered: Falla al registrar producto

Thu, 04 Jan 2024 14:07:14 +0000

La misma cosa. Compre el audiobox de amazon 28/12/23. Y no puedo registrar el producto, sale que numero de serie es invalido. Que iras presonus...

- Recent questions and answers in MyPreSonus Questions

error al actualizar archivo de master

How can I transfer my presonus studio one from one computer to a new one?

Update Firmware of revelator

Answered: I can not regist my product. 製品登録ができなくなりました。

Answered: Can not locate the serial number for the PD-70 mic?

Answered: Eris 4.5 BT has hissing noise only with power cable connected!

Answered: Dónde puedo conseguir el cable mini xlr para hp2?

Wondering how to obtain M10 fly point speaker mounts, what they look like and how much do they cost ?

Problem with istalling universal control on windows

Mic’s intermittently dropping out for approximately 2 seconds?

HD10BT headphones stopped working

Answered: Will Sales ever respond to emails or "as promised" from the contact tel. line

Answered: is it possible to add sound adjustment on the output to the relevator io24 ?

No sound over optical in out on presonus quantum hd2

Answered: Plugin Alliance - Brainworx bx_opto, SPL Attacker, Maag Audio EQ2 - code not valid?

Solution for Bluescreen on StudioLive 16.4.2

One of my channels disappeared

Answered: Please offer customer support over the phone

Trying to load and open software for Audiobox iTwo and an iMac

Stream Mix does not output.

Answered: Registering Used Products

I am unable to create a support ticket.

Why am I unable to login to Presonus Forums or create any support tickets?

How to change the sensivity with m7 micro and Audiobox usb96?

Drum Mic DM-7, serial number registering

I get asked several times to acknowledge privacy every time I login to mypresonus.

my 1824C DOESNT WORK!

Answered: How do I get rid of delay when trying to use an online amp through my Presonus Audiobox iTwo

Answered: Where I can renew my sphere order

aggregate device for Mac, Revelator mic and other usb mics?

Can the Presonus Revelator be updated in firmware to work on PS5?

Answered: No more sound coming out of HD10BT when on bluetooth

What splitter do I need so I can connect an iPod mp3 player to HP4 input jacks?

Can the Presonus Revelator store voice changing presets such as Male to Female, Female to Male, etc?

qu'est ce que le code FF9-5-0044 (80004005) ?

CoreMIDI crashes with GarageBand and Firepod

Studio One + Website/community: Ability to choose 2 languages

How do I download the drivers to Presonus Studio Live 16.4.2?

Trying use PS-49 with Reaper on Mac14.3.1

Answered: Sub8 isn't working with Eris 3.5 - Audiotechnica LP60 - Am I doing something wrong?

I didn't receive the activation link for my Presonus account

The sound quality coming from the headphone jack sounds muffled.

Problem with updated third party plugins

Answered: Redeeming my Studio Magic Plugin Suite

Studio One 3 Professional Does Not recognize Mackie ProFX 16v3 as an Audio interface?

Can I record to iPad with Presonus to an okay quality? I don’t have a PC

Decentralized Hybrid Mixing Desk with 500 series slots idea

Answered: how do I play through Presonus Audiobox for live practice without using my DAW (Cubase)?

How do I set up my audiobox itwo on guitar rig7?

Answered: Falla al registrar producto

Answered: I can not regist my product.　製品登録ができなくなりました。