Highest voted questions in Customer Account Portal

+8 votes

1 answer 197 views

Feature request discussions: Where are Presonus staff??

asked Jan 14, 2017 in Customer Account Portal by Scoox (11,640 points)

+5 votes

9 answers 200 views

Unable to Create Support Tickets

asked Oct 9, 2019 in Customer Account Portal by samarcher1 (260 points)

+4 votes

3 answers 116 views

Please increase the login time-out of the answers system

asked Feb 3, 2017 in Customer Account Portal by johannmarais (790 points)

+3 votes

3 answers 97 views

Studio One Pro Upgrade not in account and cannot open a support ticket

asked Oct 12, 2019 in Customer Account Portal by tadhgmorgan1 (150 points)

+3 votes

1 answer 113 views

Why is my question not appearing?

asked Sep 24, 2018 in Customer Account Portal by AlexTinsley (775,220 points)

+3 votes

1 answer 336 views

[SOLVED]: My Product Download section Add Release Date and File Name

asked Dec 23, 2016 in Customer Account Portal by djangob (620 points)

+2 votes

1 answer 39 views

My ticket won't submit

asked Dec 27, 2019 in Customer Account Portal by jameskeough (140 points)

+2 votes

0 answers 31 views

Trouble ticket system not working

asked Nov 4, 2019 in Customer Account Portal by ericbowen1 (140 points)

+2 votes

1 answer 371 views

Allow me to change my account password and username

asked May 29, 2017 in Customer Account Portal by Lhjmusic (170 points)

+2 votes

1 answer 560 views

After typing in my product key, the message "Invalid Username/password" pops up. How do i fix this?

asked Jun 3, 2016 in Customer Account Portal by amayasolomon (170 points)

+2 votes

2 answers 70 views

Sort the "Feature Request" list in random order instead of highest vote order...

asked Jan 8, 2016 in Customer Account Portal by kmlandre (1,380 points)

+2 votes

1 answer 2,771 views

Is there a video to show me how to create a Presonus account and register my product?

asked Sep 30, 2015 in Customer Account Portal by PreSonuSupt5 (21,370 points)

+2 votes

1 answer 588 views

How to contact PreSonus Technical Support?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 35 views

Cannot create a ticket

asked Dec 18, 2019 in Customer Account Portal by brunojustino (130 points)

+1 vote

1 answer 46 views

Failed to create a support ticket

asked Dec 18, 2019 in Customer Account Portal by dominiklingelmann (150 points)

+1 vote

1 answer 19 views

How do I get the 30day free Obedia training if I bought AudioBox itwo in September?

asked Dec 3, 2019 in Customer Account Portal by davisstovall (130 points)

+1 vote

1 answer 54 views

Can't Create A Support Request

asked Oct 7, 2019 in Customer Account Portal by uhtechnicians (130 points)

+1 vote

0 answers 161 views

Problem downloading a registered plugin (e.g. Klanghelm SDRR2tube V2.0)

asked Sep 13, 2019 in Customer Account Portal by jrgenmiosga (130 points)

+1 vote

1 answer 73 views

Feature Requests judged by up-votes/views while views are counted for people unable to vote (not logged in)

asked May 26, 2018 in Customer Account Portal by brionreid (1,160 points)

+1 vote

1 answer 167 views

How can I have my username changed?

asked Jan 18, 2018 in Customer Account Portal by seongyoonjeong (160 points)

+1 vote

1 answer 145 views

Is there a pre-sales contact (at least for high dollar items)?

asked Dec 21, 2017 in Customer Account Portal by darrelpinson (440 points)

+1 vote

1 answer 1,734 views

Why cann't I register my Audiobox USB?

asked Aug 29, 2017 in Customer Account Portal by antoniomonteiro1 (160 points)

+1 vote

1 answer 308 views

Can you make a live chat available ?

asked Jun 6, 2017 in Customer Account Portal by dwainprins (180 points)

+1 vote

1 answer 1,340 views

Registering Used Products

asked May 23, 2017 in Customer Account Portal by aryfh (1,680 points)

+1 vote

1 answer 240 views

What happened to the forum link?

asked May 3, 2017 in Customer Account Portal by furthur (180 points)

+1 vote

1 answer 132 views

Where can I go to get support if I live outside the USA or Canada?

asked Oct 21, 2016 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 96 views

Credit card duplication issues

asked Sep 1, 2016 in Customer Account Portal by mastaman02 (160 points)

+1 vote

1 answer 139 views

Weekend flash sale prices not shown on website

asked Jul 29, 2016 in Customer Account Portal by bobrichard (730 points)

+1 vote

1 answer 101 views

radom feature request cycle mode, where one feature request after another is displayed randomly!

asked Mar 3, 2016 in Customer Account Portal by Michael1985 (7,970 points)

+1 vote

1 answer 291 views

why can't I reset my password

asked Dec 22, 2015 in Customer Account Portal by ljaeb (160 points)

+1 vote

1 answer 115 views

How can I sort Questions?

asked Dec 8, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 2,842 views

How to delete account

asked Nov 13, 2015 in Customer Account Portal by sangseongkwak (160 points)

+1 vote

1 answer 179 views

How do I create a new Tech Support request by email?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 145 views

Why can't I post or respond to posts in the PreSonus Community Forum?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 370 views

How do I change my user account password from within my PreSonus user account?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 312 views

I can not access my user account online at my.presonus.com, what do I do?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 772 views

How do un-register or remove a hardware device from my user account?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 1,635 views

How can I un-register, remove, or transfer software from my user account?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 369 views

I am unable to locate my registered products in my user account, where'd they go?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 2,162 views

How do I create a My PreSonus User Account?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

+1 vote

1 answer 190 views

Hardware Registration does not show list of devices?

asked Apr 27, 2015 in Customer Account Portal by AlexTinsley (775,220 points)

0 votes

1 answer 20 views

I created wrong account at wrong email and put activation code to this

asked Jan 18 in Customer Account Portal by bartoszwadowski1 (120 points)

0 votes

0 answers 30 views

universal control

asked Jan 9 in Customer Account Portal by axelventura (120 points)

0 votes

0 answers 99 views

I've been trying to register a license, but it doesn't work

asked Jan 1 in Customer Account Portal by robstra (120 points)

0 votes

3 answers 43 views

I Need Drivers & Manual

asked Dec 10, 2019 in Customer Account Portal by joewilk (230 points)

0 votes

0 answers 16 views

How can i change my billing info for my pre sonus account

asked Nov 25, 2019 in Customer Account Portal by leotrujillo (120 points)

0 votes

0 answers 150 views

Cant contact support cant register hardware

asked Nov 17, 2019 in Customer Account Portal by natashacorrigan (160 points)

0 votes

0 answers 26 views

My purchase isnt recognized by the system

asked Nov 14, 2019 in Customer Account Portal by daviddickinson1 (120 points)

0 votes

0 answers 24 views

I can't find my account.

asked Nov 10, 2019 in Customer Account Portal by sungjunhong2 (170 points)

0 votes

0 answers 129 views

NONE of my displayed registered and bought software and products will l allow me to download anything!

asked Oct 19, 2019 in Customer Account Portal by vessup1 (120 points)

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