Questions & Answers

Why are my songs skipping & subsequently freezing during playback?

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asked Aug 29, 2017 in Studio One 3 by dasturockin (150 points)
I realize u would like a rundown of my computer specs-however, I've been using Studio One on Windows 10 for two years and have never had any glitches or issues, I don't think it's my computer.

Celemony Melodyne updated the other night and this is the only change that has been made since this nightmare initiated.

When I begin playback on a song, it may play a few bars, then I hear a skipping sound-much like a damaged CD and subsequently, the software freezes.  My only method of closing S1 once this occurs, is to use the Task Manager.

I've perused the forums, have not found this specific issue-if I've overlooked it, I apologize, but I spent the entire night awake seeking answers.  This software is my therapy and serenity.  I called Sweetwater Sound for advice & one option suggested was to reinstall the software...If I must do that, I'd appreciate guidance so I don't delete my work, nor accidentally have two copies of the program on my computer.

1 Answer

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answered Aug 30, 2017 by Jamesrhone1 (160,590 points)
 
Best answer
Sorry to hear about the recent issues you have been experiencing.

Here are the general troubleshooting steps for this issue:

1. Please make sure Windows is optimized: https://www.sweetwater.com/sweetcare/articles/pc-optimization-guide-for-windows-10/

2. Set Options > Audio Setup > Processing > Dropout Protection to Maximum. This is a new feature that is very powerful. I recommend reading up on DropOut Protection in the Studio One Reference Manual.

3. If you open the performance monitor in Studio One, you can view the resources that are being used by each of your plug-ins. See if you can find a particular plug-in or set of plug-ins that might be causing the issue.

In case none of that helps, and because going through official support will be needed to dig deeper into the issue, please create a support ticket.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new
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