Question

I am unable to connect M-Audio Oxygen88 to Studio One 2. After adding a custom audio device only three keys of the keyboard produce sound an the rest is inactive. The same problem occured with two different USB cables. I have tried reconnecting the device and different configurations wits 'recieve' and 'send', but nothing works.

Studio One 2.6.5.30360 Win x64

AudioBox 22VSL

Windows 10

Answer 1

Sorry to hear about the recent issues you have been experiencing.

Some things to check.

1. Open the MIDI Monitor in Studio One, do you see MIDI activity from every key?

2. Check to see if the M-Audio Keyboard was accidentally switched to its advanced mode. Check the Oxygen documentation for this mode, so you can switch it back if it was engaged.

If the issue remains, please create a ticket to technical support.  Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new