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Random pop noise when using usb playback and sending audio signal into the mixer

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asked Jul 12, 2023 in StudioLive Series III by jeremyleong (140 points)
System environment:

Macbook Air M2, macOS Ventura ver. 13.4 (22F66)

Universal control ver: Universal Control 4.1.0.93124 macOS ARM64 (Built on Apr 6 2023)

Studiolive III 24r FW: 2.7.0.92826 (connected directly to the MacBook with the supplied usb cable through an apple branded usb to c dongle as suggested by tech support)

App Version: 4.1.0.93124

Device(s) used: Pearl mimic pro (audio sent to mixer via the mimic's direct line outs(trs) you can thing of this piece of equipment as a type of keyboard)

I hear a random sharp and loud pop noise while playing back music from Spotify/Youtube and StudioOne while simultaneously sending audio into the mixer from the Mimic (hope this makes sense). For additional context the noise sounds like a channel clipping but UC show no indication of any of my inputs clipping. I have also tried switching to 32x32 mode but the sound still occurs. To make things even more annoying. This pop noise happens randomly and it's driving me insane as it makes the mixer rather unreliable for recording purposes.

This issue has also occured on my windows pc.

I was wondering if anyone else here has a similar experience and what you did to fix it.

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