Questions & Answers

Mic not working. Recording presets not working

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asked Jul 19, 2016 in Studio One 3 by rubenfierros (150 points)
I'm new to recording but I can't get any preset instrument to record and when I sing in the mic it sounds all chopped up like a phone cutting out. I just got this yesterday.  So it is brand new can anyone help me? I tried technical support but it seems presonus does not like to call back our answer tickets. I might just have to return it

1 Answer

0 votes
answered Apr 18, 2017 by Jamesrhone1 (200,360 points)
 
Best answer

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7: 
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10: 
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10- 
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.

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