Question

I have the studio live 32.4.2 and I can’t get the board to read in the computer . What is the correct USB item needed for this to work right and the correct software?

Answer 1

The StudioLive 32.4.2AI uses Universal Control v3.0 to connect to a computer. 

To connect the StudioLive to a computer for recording/control purposes, the computer must have a valid firewire port or one that can be used with an adaptor. USB to Firewire adaptors are not supported and in general do not work for audio equipment. If you are buying a new computer the following articles will be helpful. 

Link: https://support.presonus.com/hc/en-us/articles/210046123-Choosing-a-PC-for-recording-with-a-Firewire-interface

Link: https://support.presonus.com/hc/en-us/articles/210047053-Is-there-a-Firewire-Compatibility-List-for-Firewire-cards-

Link: https://support.presonus.com/hc/en-us/articles/210046103-Finding-a-PC-laptop-to-use-with-your-firewire-audio-interface

Alternatively you can use an Apple Mac which would require the following cables/adaptors depending the Mac you get. 

• A Bilingual S800 to S400 FireWire cable: http://support.presonus.com/hc/en-us/articles/210046833-9pin-6pin-Firewire-800-400-Cable-Why-is-a-Bilingual-S800-to-S400-FireWire-cable-needed-
• Apple's Approved Thunderbolt 2 to Firewire Adapter: https://www.apple.com/shop/product/MD464LL/A/apple-thunderbolt-to-firewire-adapter
• Apple's Approved Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter: https://www.apple.com/shop/product/MMEL2ZM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter

If you purchase a PC with USB-C you would need to ensure that the USB-C port on the computer is an approved Thunderbolt 3 port.

Please review this video carefully to ensure that your computer is compatible.

Link: https://www.startech.com/faq/thunderbolt-3-or-usb-c-port

If you deem it compatible then the following is required.

• A Bilingual S800 to S400 FireWire cable: http://support.presonus.com/hc/en-us/articles/210046833-9pin-6pin-Firewire-800-400-Cable-Why-is-a-Bilingual-S800-to-S400-FireWire-cable-needed-
• Apple's Approved Thunderbolt 2 to Firewire Adapter: https://www.apple.com/shop/product/MD464LL/A/apple-thunderbolt-to-firewire-adapter
• StarTech's Thunderbolt 2 to USB-C adaptor: https://www.startech.com/ie/Cables/thunderbolt-3-cables/thunderbolt-3-usb-c-thunderbolt-adapter~TBT3TBTADAP