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why is the sound going from the AudioBox USB 2x2 cutting in and out?

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asked Jul 19, 2017 in AudioBox USB by angelempire (150 points)
I have the AudioBox USB 2x2. Im using the original cable USB-B to USB-A, through a USB-A to USB-C non powered adapter.

I have a MacBook Pro late 2016 with only two USB-C ports, running macOS Sierra 10.12.5.

I have installed the latest updates for the AudioBox and Mac. I tried the interface on my old MacBook Pro and works perfectly.

Thanks for the help!

1 Answer

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answered Jul 19, 2017 by connorguiberteau (26,970 points)
 
Best answer

http://support.presonus.com/hc/en-us/articles/115000057246-MacBook-Pro-Late-2016-Compatibility-Qualification

"We have determined that putting a powered or un-powered USB hub between the AudioBox and the computer resolves the connectivity issue."

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