NOTE: Updating over a network is supported as of version 1.0.5550 (released on Oct 14, 2014). Mixers that shipped with firmware version 1.0.5504 or 1.0.5510 do not have the ability to update over a network. Please update your RM Mixer to 1.0.5550 or higher add this functionality.
To update your mixer manually using a USB Thumb drive, please refer to our Knowledge Base article on How To Upgrade RM Series Mixer Firmware.
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If you see this message on your RM Mixer
"Network update failed. Power cycle the mixer."
It means that the mixer cannot do a software update online.
In order to do a network update on your RM series mixer, you must meet both of these criteria:
- Your mixer MUST be registered in your my.presonus.com account
- Your mixer MUST be on a network that has a connection to the Internet.
You can register your mixer to your PreSonus account at http://my.presonus.com.
If you don't have an account you will need to create one there and then register your mixer in the +Add New Hardware section
