Questions & Answers

Update Over Network Failed Message with RM Mixers

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asked May 12, 2015 in Ai Mixers by AlexTinsley (735,980 points)
Update Over Network Failed Message with RM Mixers

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0 votes
answered May 12, 2015 by AlexTinsley (735,980 points)
 
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NOTE: Updating over a network is supported as of version 1.0.5550 (released on Oct 14, 2014). Mixers that shipped with firmware version 1.0.5504 or 1.0.5510 do not have the ability to update over a network. Please update your RM Mixer to 1.0.5550 or higher add this functionality. 

To update your mixer manually using a USB Thumb drive, please refer to our Knowledge Base article on How To Upgrade RM Series Mixer Firmware

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If you see this message on your RM Mixer

"Network update failed. Power cycle the mixer." 

It means that the mixer cannot do a software update online.

In order to do a network update on your RM series mixer, you must meet both of these criteria:

- Your mixer MUST be registered in your my.presonus.com account
- Your mixer MUST be on a network that has a connection to the Internet.

You can register your mixer to your PreSonus account at http://my.presonus.com.  

If you don't have an account you will need to create one there and then register your mixer in the +Add New Hardware section

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