Hey Nate, we're happy to help you troubleshoot issues with your software, but I can see that you have not created any support requests online from your account. Please note that the PreSonus Answers page (as well as the PreSonus forums) are more of a community area, our tech support agents can't monitor these areas and respond to every inquiry. If you want to get in touch with a tech support agent, all you need to do is create a support request online from your account. You can find instructions on how to do this at presonus.com/help
Looking at your account, I can see that you're running Studio One Artist, which does not natively support third-party VSTs. If you look at the webpage for Studio One 3, you'll see that "support for AU, VST2, and VST3 plug-ins and ReWire applications" is an "Available Add-On" for Studio One 3 Artist and is not included in that version. If you'd like to add third-party VST support to your software, you can either purchase the VST and AU and Rewire Support add-on or you may purchase an upgrade to Studio One 3 Professional, which does natively support third-party VSTs.