Questions & Answers

SL32.4.2 AI freezing os sierra but no messages from my mac.... HELP

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asked Mar 28, 2017 in Ai Mixers by thibaultsamitier (160 points)

Hello, I just connected my SL 32.4.2 AI to my Macro 5.1 osx sierra, the sound comes out of the table no problems .... but after 5 or 10 minutes, the mac restart without giving me any information about Error that has just occurred. And when the studiolive is not connected there is no problems.....

Is it necessary to reinstall the firmware?

my presonus is a studiolive 32.4.2 ai , firm ware vers :sl 1.0.9194, universal control 2.0.1, connected with firewire800 câble

my mac is a Mac Pro 5.1 12core early 2009 os sierra 10.12.3

thanks in Advance

And sorry for Poor English.....

3 Answers

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answered Mar 28, 2017 by wahlerstudios (31,800 points)

​The FireWire problems have not been solved, as the release notes of today's UC version indicate, so you may try to go back to UC 1.8 (Mac/PC) v1.8.3.40882. Use UC 2 on iPad instead. UC 1 and UC 2 work perfectly together. The firmware version you are using is matching (it has not changed since UC 1.8).

If that doesn't help contact support.

0 votes
answered Mar 28, 2017 by thibaultsamitier (160 points)

sorry that dosent work .... i have tryedUC 1.8 (Mac/PC) v1.8.3.40882 and  UC 1.8 (Mac/PC) v1.8.0.38551.... so contact support is it on line? or should i contact my local dealer?

0 votes
answered Mar 28, 2017 by wahlerstudios (31,800 points)

Sorry to hear this. There is some helpful information on this page. It also says that you should contact your national distributor.
http://www.presonus.com/support/Contact-Technical-Support.

Although PreSonus has made a compatibilty statement for OS X 10.12, they mention "issues" and recommend using a previous operating system.
http://support.presonus.com/hc/en-us/articles/213882323-Mac-OS-X-10-12-macOS12-PreSonus-Compatibility-Statement.

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