Questions & Answers

I can't install Studio One on my Mac because it says my account isn't valid

0 votes
105 views
asked May 31, 2017 in Studio One 3 by kurtyates (150 points)
I have created an account on the website, and registered my software with a product key. When I download it everything looks fine. As soon as I open the downloaded file to install it keeps saying that my account is invalid. Please help! I've been going through this about 10 times and reset my password to try and get this to install.

1 Answer

0 votes
answered Jun 7, 2017 by Jamesrhone1 (199,710 points)
 
Best answer
Sorry to hear about the recent issues you have been experiencing.

After making sure Studio One is completely installed on you OS X system, go to Applications folder and run Studio One from there.

Here is a guide to installing on OS X:

http://support.presonus.com/hc/en-us/articles/115000002906--2d-Studio-One-3-Software-Install-Studio-One-3-OS-X-

Then use this guide to activate Studio One.

http://support.presonus.com/hc/en-us/articles/210049863--3-Studio-One-3-Software-Activation-Online-Computer-

If you run into another roadblock, please submit a ticket to technical support.
...