Sorry to hear about the recent issues you have been experiencing. In your recording software, choose a mono track, not a stereo track.
If you still require assistance with this, please create a ticket to technical support.
We also encourage you to create a thread about this on the Presonus user forum. https://forums.presonus.com/viewforum.php?f=108
This will allow for back and forth discussions about different approaches or workflows.