Question

I recently purchased the Studio One Plug-In Support Add-on $80 package. I have viewed the similar question regarding if you need to unzip the download or not, as well as following the Presonus step-by-step instructions of how to install Add-Ons. I have gotten to where you click and drag the download onto the "Start' page of Studio One, but the install will not initiate. Has anyone else have this issue?

Answer 1

Thank you for contacting Presonus Technical Support. Sorry to hear about the recent issues you have been experiencing.

Make sure you are downloading the VST add-on with Google Chrome. Re-download the VST Add-on with Chrome. 

Delete the current VST Add-on and reinstall the Add-on.

1. With Studio One open, go to Help > Open Settings Folder. Leave this folder, open but close Studio One.

2. Inside this folder is a folder called Extensions. Inside the Extensions folder you should see the Plug-In Support folder. Delete this folder.

3. Reopen Studio One. After you do this, drag the newest downloaded VST add-on on top of the window to install. Then Activate.

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If the issue remains, please create a ticket to technical support. 

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new