Questions & Answers

No audio, iTunes, YouTube, any web-based media player e.g. Netflix shows playing but no audio

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asked Oct 28, 2019 in Studio Series USB Interfaces by simonreynolds (160 points)
Hi All,

After having an 8Gb stick of memory fail and then swapping hardware to diagnose, I am now having issues with audio playback, I am using a Studio 2/6 USB interface al drivers up to date, if I click an audio track in iTunes, play a YouTube video, or a web-based radio station, it shows it is playing as in the play tab changes to the pause tab but the time passed showing does not move.

I completely stumped! The only way I can get audio is once the PC is booted up removing the USB cable and then reconnecting can start the audio, I would be grateful for any help. I think it may be linked to the NVIDIA audio on the graphics card conflicting, but I have disabled all NVIDIA devices.



Operating System

                Windows 10 Pro 64-bit


                AMD Ryzen 2700X      102 °C

                Summit Ridge 14nm Technology


                8.00GB Single-Channel Unknown @ 1064MHz (15-15-15-36)


                ASUSTeK COMPUTER INC. PRIME X370-A (AM4) 44 °C


                S24D590 (1920x1080@60Hz)

                4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)    24 °C


                232GB Samsung SSD 850 EVO 250GB (SATA (SSD))            27 °C

                1863GB Western Digital WDC WD20EURX-63T0FY0 (SATA )           26 °C

                465GB Samsung SSD 970 EVO 500GB (Unknown (SSD))

                119GB Multi-Reader -1 USB Device (USB )

                30GB General USB Flash Disk USB Device (USB )

Optical Drives

                TSSTcorp DVD+-RW TS-H653G

                PIONEER BD-RW BDR-S09


                NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

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