Questions & Answers

Studio One version 3 Professional does not activate and replace the Demo version of 3.0

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asked Jan 28, 2016 in Studio One by Tony Jennings (120 points)
I am running a Mac Pro using El Captain OS X. I currently have Studio One version 2.6 professional installed and running fine. I downloaded the Demo for V.3.0 and it works fine, but when I purchased version 3.0 professional upgrade from the online store, I downloaded it, then registered it, but the Demo version comes up and does not recognize the full version 3.0. When I try to activate it from Presonus it does not recognize the code.

When I try using my Mac Book Pro running El Captain 10.11.1, under the same description as above, the activation screen comes up when I try to load version 3.0 but it does not recognize my username and password, even though I am in the "my persons website.

I put in a trouble ticket two days ago but have no response from Personus. So I thought I would try this.

1 Answer

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answered Jan 28, 2016 by matthewgorman (52,060 points)
2 things to try. Activate from within Studio One (start page - Help-upgrade)

 

The other way is to download an offline activation key, and drag that to studio one. Key can be found in your presonus account.
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