Questions & Answers

What is an audio interface

0 votes
112 views
asked Feb 9, 2016 in Studio One 2 by altheanum1 (120 points)
edited Feb 10, 2016 by Skip Jones
When I try to hit the record button in the grey area it won't turn on when I add a track.I have a presonus audio box xxxxxxxx

Which I use with my hp laptop serial number xxxxxxxx. How do I fix this problem?

 

Althea
commented Feb 10, 2016 by Skip Jones (164,430 points)
Hello, Althea. I edited out the two product serial numbers you provided. Not a good idea, just product model numbers.

Skip

1 Answer

0 votes
answered Mar 2, 2016 by mattcaprio (148,230 points)
Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.
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