Questions & Answers

What is an audio interface

0 votes
asked Feb 9, 2016 in Studio One 2 by altheanum1 (120 points)
edited Feb 10, 2016 by Skip Jones
When I try to hit the record button in the grey area it won't turn on when I add a track.I have a presonus audio box xxxxxxxx

Which I use with my hp laptop serial number xxxxxxxx. How do I fix this problem?


commented Feb 10, 2016 by Skip Jones (164,630 points)
Hello, Althea. I edited out the two product serial numbers you provided. Not a good idea, just product model numbers.


1 Answer

0 votes
answered Mar 2, 2016 by mattcaprio (148,250 points)
Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:

Windows 8, 8.1 and Windows 10:
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.