Question

I bought Fat Channel XT. Intend to use it on logic. So downloaded the Presonus Hub. After installing and running the hub, it asked me for my account details, supposedly to authorise my computer. I entered those. Afterwards nothing happened. When I click the "Authorise" button - top right in the hub, NOTHING happens. Just seems stuck. I re-installed it. No go. I'm running Catalina and the Mac operating system is totally up to date. Intel iMac. Hope you can help, or the software is totally useless to me like this!

Answer 1

Exact same problem here. I wish Presonus offered refunds.

Answer 2

Same for Me - Hope they get it working or I won't ever buy stuff from them.

Answer 3

I got the Fat channel XT through pluginboutique and i'm having the same issue...

Answer 4

Hi Presonus, here's one more user with the same problem: Click "authorize", Presonus hub displays a window saying it's authorizing, then goes back to start. endless loop   It would be lovely if you could address this issue as it seems to be affecting quite a number of users

Answer 5

same problem. googled around and this issue has been around for a while. what's going on presonus?

Answer 6

I was experience the same, untill I realized the exact path is needed for the authorization. 

So when your Mac/user/shared/library/application support shows no folders, you'll probably assumed just as I , that you need the other application support folder to find the personus and personus hub folders, but that's where we're wrong ... 

You actually have to make (even if it's the only folder within application support) to create that folder. 

So exactly this :

If you're having trouble activating the hub please do this: Manually add path Main HD > Users > Shared > Library > Application Support > (add) Presonus > (add) Presonus Hub if it doesn't exist and then restart the Hub and activate it