Questions & Answers

How do I get Studio One to recognize my studio live 16.0.2 USB mixer?

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asked Jun 29, 2021 in Studio One 5 by michaelgovea (150 points)
My studio live 16.0.2 USB works fine with other programs, but when I open Studio One Prime, it displays the following message: “The audio device Studiolive Classic USB has failed to start correctly before. Do you want to try it again?” After retrying, it then displays: “The audio device StudioLive Classic USB could not be initialized. Please check your hardware configuration and try again”. As soon as this happens, I can’t hear any audio from my computer through the mixer(e.g. playing music on the computer, Sibelius audio, YouTube, etc…). Studio One will, however, work when I leave the interface on “Windows Audio”, but I won’t be able to access all 18 inputs. I have tried uninstalling/reinstalling Universal control, Capture, and Studio One but no luck. Any ideas?

Computer specs

Studio One Prime 5.2.1.64495 Win x64

Intel i7 3.8 Ghz, 32gb Ram, Windows 10 Home 64-bit 19041.1052

Studiolive 16.0.2 drivers say up to date

Thanks!

1 Answer

0 votes
answered Jul 1, 2021 by mackjohnson1 (78,460 points)
 
Best answer

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

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