Presonus, you have Fender money. Get a customer support phone line. Or hire more folks in your existing team. I know they're doing what they can, but it's incredibly inefficient to wait hours or days to get a response, have that response completely miss the point of the issue, submit a clarified reply, and then wait hours or days to get another response that again completely misses the point of the clarification. I've been going back and forth on a particular issue for a week and it could've been dealt with in probably 10 minutes if I could just get on the phone with someone.
