Questions & Answers

How to reset Capture 2 to correct errors in the software (Mac or PC)?

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asked May 11, 2015 in Capture for StudioLive by AlexTinsley (902,800 points)
How to reset Capture 2 to correct errors in the software (Mac or PC)?

1 Answer

0 votes
answered May 11, 2015 by AlexTinsley (902,800 points)
Best answer

These instructions are to be used if you are using Capture 2 software and you are getting errors which might be similar to the expressed below:

1. Capture gives me a "record enable failure."

2. When trying to open the Capture session file in Capture or Studio One, it fails and gives an error message about "file not found."

3.  Capture crashes on start up or crashes on start up or while using your mixer.


For Mac Users:

Go to this folder below (note that this folder will be hidden on a Mac and must be located by search).

Locating hidden Library folder on Mac

The Library folder contains files used by OS X and your apps, including your personal fonts and preferences. The Library folder is hidden. If you need to open it, make sure you are in the Finder, hold down the Option key, and then choose Go > Library.

Then, locate this folder below and Delete the contents of the Capture 2 folder:

/Users/[username]/Library/Application Support/PreSonus Software/Capture 2


For PC Users:

The Capture 2 Settings file is located in a certain area of your User Account profile.  This is different per User Login on a computer and will need to be deleted in all.

Go to this folder in a new Windows Explorer browser window:

C:\Users\[Username]\AppData\Roaming\PreSonus\Capture 2

Delete all it's content and restart the software.


Then, make sure you are using the latest version of Capture 2 by following the link provided below and try again.