Questions & Answers

Why is my program repeatedly losing files/missing files?

0 votes
55 views
asked Jul 31 in Studio One 3 by joelbell (150 points)
I use Studio One 3 Professional on a Microsoft Hp Split x2. For the 4th or 5th time in a year and a half my files have gone missing. All my work disappears and I've been able to retrieve it but I get very frustrated with the process. Why does this happen time and time again? Is it something I am doing wrong or is it a program issue? If it is a program issue I will be looking to switch programs because of this. If this is my fault I would like to understand how to prevent this from happening. There is nothing I can think of that I do to make this happen. I save all my projects, close out the program and come back to it and everything is gone.

1 Answer

0 votes
answered Aug 1 by brianmeisner1 (133,480 points)
 
Best answer
-If you are working with external files that you have dragged into the program, you will want to go into Studio One>Options>Locations>User Data and check the box to "ask to copy external files when saving."  This way, your external files will be saved to Documents\Studio One\Songs\Your Song Name\media when saving the song.  That is if you have not changed the User Data folder location.

-Go into Studio One>Options>Locations>User Data and make sure that you are not pointing to One Drive.  If you are using One Drive on your machine, you may want to opt out of the Documents>Studio One directory.  Here is an article from Microsoft that explains how to manage One Drive.

https://support.office.com/en-us/article/OneDrive-admin-center-b5665060-530f-40a3-b34a-9e935169b2e0

-If you are using a different Cloud Storage solution, try disabling it while you are working with audio.  

-Open the Event Viewer for Windows, go into the "System" section of "Windows Logs" and make sure that you do not have any errors with Event ID number 7 in them.  This would indicate bad blocks on your hard drive.

-If the problem persists, you may want to submit a support ticket by logging into your my.presonus.com account and clicking on "Support."
...