Questions & Answers

problem of Studio One Artist Activation

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673 views
asked Sep 2, 2016 in Studio One 3 by anthoxx1 (200 points)
Hello everyone, I downloaded studio one Prime, I also have a license from one studio to the Artist version so I inserted the license to activate Studio One Artist and I have an error message saying " license already exists and that it was necessary to use another one that was not already used. "

The problem is that I'm stuck with the version then I got legally Studio One Artist.

This is why I would like to post a message on this forum because I love so use the Artist release.

Thank you for your answers!

PS: Meanwhile I changed my email address, the problem is that my old email address has been removed, so I can not get back was, is why I have an error message about the license? Because I think this is my old email address that the license has been registered.

1 Answer

0 votes
answered Sep 2, 2016 by mattcaprio (147,560 points)
 
Best answer
Please contact technical support for further assistance with this issue by opening a support ticket.

Go to my.presonus.com, log in (if you are not already logged in), click "Support", then click "Create a support ticket", and follow the directions there.
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