Question

I purchase a license for Upgrade to Studio One 4 Pro from Artisti 4

The Dealer is midimusicshop.it and gave me the serial n./product key

So i was in my profile i click on "register a new product" and insert the serial number

but your system says: You need to supply the product key for the software you want to upgrade.  

I do not understand. I have the key, i write in...and it don't work!

What's Wrong???

Cisotto DArio

 

Answer 1

I had the same problem a minute ago, but i figured it out myself in the end. leave the upgrade tick box empty  then it doesn't ask for the old key. register it as a new product. It doesn't appear to recognise it as an upgrade. I'm now installing it and all the addons. Hope it works for you.