Question

I have connected the RM32 to the WiFi network, so I don't think that's the issue.  UC sees the RM32 across the WiFi network and the IP assigned to the RM32 looks appropriate.  I just can't get UC to connect to the RM32 across the network.  That's why I'm thinking it's a firewall blocking the ports that UC needs opened to connect to the RM32.

Answer 1

When you say you can't get UC to connect to RM32, are you saying you can't get UC Surface to connect on your iPad across the network but you can with your computer or vice versa?

It may depend on which router you are using. If you're using a home router provided by your cable company, and not an after market brand like one of the ones we recommend, you may be running into a configuration issue with the router itself.

Be sure to review this article: http://answers.presonus.com/1836/when-using-surface-with-studiolive-why-is-screen-greyed-out?show=1836#q1836

If you're still having trouble contact support so we can assist you further, http://support.presonus.com

Answer 2

I've been able to adjust my firewall to allow UC AI to connect to my RM32 across my home WiFi network.   If you need to setup policies on your firewall to allow connections here's the ports I found need to be opened.

TCP        Ports 53000, 50193

UDP        Ports 53000, 47809

TCP only appears to be required to connect UC to the RM32 across the network.  It looks like the UDP packets are used to advertise the RM32's availability across the network.  I see the RM32 sending out pretty regular UDP packets out to an IP address of 255.255.255.255 which I think means it's sending to everyone on the network.  It uses source port 53000 and destination port 47809 for these.  I haven't gotten them to go across the network yet, but it doesn't appear to be stopping UC from seeing it.  Perhaps my firewall is allowing the packets on my WiFi network but is stopping them from crossing the firewall from the WiFi network to the outside world through the WAN which would be a good thing!