Questions & Answers

********* x32 USB recording in studio one3 professional.

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asked Sep 20, 2016 in Studio One 3 by fransaerts (580 points)
recategorized Sep 20, 2016 by mattcaprio
********* x32 USB recording in studio one3 professional. Laptop, Dell XPS15,Windows10, 64 bit expansion card  usb BehringerX32.usb audiodevice is recognised in studio one but when I create new song,select interfacestudiolive32.4.2AI, I get no mixer channels selected just an emty page.

1 Answer

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answered Sep 20, 2016 by mattcaprio (147,860 points)
Best answer
Song templates not loading correctly is usually a symptom of a Studio One installation gone awry. Try a full uninstall/reinstall of the software via the instructions below:

1. From the Windows "Start Screen" Type in "Control Panel" and press the "Enter" button.

2. Click "Uninstall a Program" from the "Programs" category.

3. Locate Studio One in the list and uninstall.

4. Next, go back to the Windows "Start Screen" and type: "%appdata%" and press the "Enter" button. Find the "Presonus" folder, then go to the "Studio One" folder. Locate the "user.license" file.

5. Place this file on your desktop. Now delete the Studio One Folder.

6. Restart your computer.

7. After restart, go to our website, login to your account,, and download the latest Studio One installer.

8. After the download completes, install Studio One. Windows users, make sure to right click the installer and select "Run as Administrator". Open Studio One once to the start page, if prompted to install or activate the software close those windows and proceed to the start page. once Studio One has booted to the start page, close the software and proceed with the next steps. This is done to re-initiate the roaming folders so the license file can be placed back in the AppData folder.

9. After the install completes go back to the Windows "Start Screen" and type: "%appdata%" then go to the "PreSonus" folder, then to the "Studio One" folder. Place the "user.license" file from your desktop into this folder.

10. Open Studio One and test your issue.