Questions & Answers

DP88 connected to 192 and now not getting audio.

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asked Jan 3, 2017 in Studio 192 USB 3.0 Interfaces by Deech (740 points)
I just hooked up the DP88 to the 192 and and for some reason I'm not hearing anything in my headphones. Everything looks normal otherwise. Any ideas?

El Capitan 10.11.6

UC Surface 1.8.1 Firmware 1.6-35

Mac Notebook 2010

1 Answer

0 votes
answered Feb 17, 2017 by paulclarke2 (27,350 points)
 
Best answer

The best way to resolve this issue is by creating a support ticket from your my.presonus account.

Be sure to attach system info files to your ticket:

http://support.presonus.com/hc/en-us/articles/210046223-How-To-Create-a-System-Information-File-in-Windows

http://presonus.zendesk.com/entries/27935814-How-Do-I-Create-a-Mac-System-Profile-for-Tech-Support-

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