Question

I just hooked up the DP88 to the 192 and and for some reason I'm not hearing anything in my headphones. Everything looks normal otherwise. Any ideas?

El Capitan 10.11.6

UC Surface 1.8.1 Firmware 1.6-35

Mac Notebook 2010

Answer 1

The best way to resolve this issue is by creating a support ticket from your my.presonus account.

Be sure to attach system info files to your ticket:

http://support.presonus.com/hc/en-us/articles/210046223-How-To-Create-a-System-Information-File-in-Windows

http://presonus.zendesk.com/entries/27935814-How-Do-I-Create-a-Mac-System-Profile-for-Tech-Support-