Questions & Answers

UC Surface devices won't stay connected.

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asked Feb 12, 2017 in Ai Mixers by roncombs (160 points)
RM32AI with a Dell Laptop (Windows 10) and an Apple Airport Express. We are using up to 7 Apple devices to control individual monitor mixes. Some of the iPhone/iPads keep disconnecting while others never have an issue staying connected. Is this an Apple setting issue or what?

1 Answer

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answered Feb 12, 2017 by wahlerstudios (31,770 points)

It must not be a Apple setting problem, it's mostly a problem on the users side. There are two advices for the iPhone and iPad users:

1) DO NOT USE ANY OTHER APPLICATION except QMix/UC Surface, as some applications continuously demand an internet connection. This causes conflicts forcing QMix and UC Surface to disconnect.

2) NEVER LET YOUR iDEVICE GO SLEEP (http://answers.presonus.com/6416/establish-iphone-connection-mixing-board-after-goes-inactive).

And there are two general advices: Place the router "in sight" of the iDevices and use the "dual band" feature (2.4 and 5 GHz).

Hope this helps.

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