Hi, you missed something...when you go to create a question you should see this:
Please Read Before Asking Question
Make sure you include enough information so you can receive a proper answer:
- Your Computer Make and Model
- Operating System and Version
- Application Version
- Audio Interface and it's Driver Version
- Digital Mixer and it's Driver/Firmware Version
- Fill out as much detail as possible in the "More Information" area
So, with no information to work with, were going to have to kinda guess... So, here goes... From your "my Presonus" account, download and install Studio one and any of the content from your account. Selecting any hardware you have from you account (you registered all your gear and software right) and installing the latest drives for your hardware.
Next, assuming you have a windows laptop, (you didn't include any info on what computer) you need to optimize your computer for digital audio. Now, since you didn't provide the information you'll have to do a search to find your system and what you need to do, this is really important (especially with laptop computers). Now if NONE of this helps you need to start a Tech Service Ticket with Presonus.