Questions & Answers

Does Presonus AudioBox USB support MacBook Thunderbolt 3 ?

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asked Jun 5, 2017 in AudioBox USB by jacobnawrot1 (150 points)

Can I connect Presonus AudioBox USB to thubderbolt 3 port (USB type C) of my MacBook Pro Late 2016?

1 Answer

–1 vote
answered Jun 6, 2017 by AlexTinsley (924,900 points)
Best answer

We have identified a couple of compatibility issue where by the MacBook Pro (Late 2016) has an issue with correctly connecting to USB 1.1 devices such as the AudioBox USB. 

The AudioBox USB is a USB 1.1 device and upon instantiating the interface in Sound Devices the AudioBox USB will drop off the USB bus. Further attempts to use different USB-C adapters or a USB-C to USB-B cable resulted in the same result.

Apple has been notified of the issue. They have not given any indication of when we can expect a fix. 

We have determined that putting a powered or un-powered USB hub between the AudioBox or Studio 192 and the computer resolves the connectivity issue. Our Tech Support group had been recommending using a Multi-TT hub, however that is not necessary as any USB 1.1, 2.0 or 3.0 Hub will work fine.

For these issues, we suggest contacting Apple about when they can provide an update so a Hub does not have to be used.