Sorry to hear about the recent issues you have been experiencing with not being able to get audio from Studio One.
To best assist you, please create a ticket to technical support.
You can help me us get a better view of your hardware configuration by attaching the following requested files when you create the ticket:
You will need to have your audio hardware attached to the computer by USB or FireWire and powered on when you do this.
1. Please send me your computer's System Info file.
To access your PC’s System Information on Windows 7
1. Click Start > All Programs > Accessories > System Tools > System Information
2. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to this email.
To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save...," save this file as a .nfo file format and rename the file your name and attach it to the support ticket.
